FAQ
Welcome to the Harley Fashion FAQ section. We’ve put together the answers to our most common questions to make your shopping experience as smooth as possible. If you can’t find what you’re looking for, you’re always welcome to contact us.
Question 1: How long does delivery take?
Answer: Delivery times are estimated as follows:
- Order handling: 1–2 business days
- Shipping transit: 6–8 business days
- Estimated total delivery time: 7–10 business days
For full details, please review our Shipping Policy.
Question 2: Is shipping free?
Answer: Yes. We offer free shipping on all orders delivered within the United Kingdom. More information is available in our Shipping Policy.
Question 3: Where is Harley Fashion based?
Answer: Harley Fashion is a UK-based online retailer offering a carefully selected range of products, with shipping currently available throughout the United Kingdom.
Question 4: What should I do if my item arrives damaged or faulty?
Answer: If you receive a defective or damaged product, please contact us within 30 days of delivery. We’ll arrange a replacement or resolution at no additional cost. Details can be found in our Return Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes. Orders may be cancelled within a 24-hour cancellation window. Please contact our support team as soon as possible to request a cancellation.
Question 6: What is your return policy?
Answer: We provide a straightforward and customer-friendly return process. Full details are available in our Return Policy.
Question 7: When will I receive my refund?
Answer: Once your return is received and inspected, refunds are processed promptly. Most refunds appear on the original payment method within 7 business days. Please see our Return Policy for more information.
Question 8: Do your products include a warranty?
Answer: Yes. All purchases are covered by a 30-day warranty. Warranty and eligibility details are outlined in our Return Policy.
Question 9: How can I contact customer support?
Answer: You can reach our support team via the Contact Page or by emailing support@harleyfashion.com.
Question 10: Do you ship outside the UK?
Answer: At this time, we deliver exclusively within the United Kingdom.
Question 11: Do you have a physical shop?
Answer: No. Harley Fashion operates exclusively online, allowing us to focus on competitive pricing and a wider product selection.
Question 12: Can I place a bulk or wholesale order?
Answer: Yes. We accept bulk order enquiries from businesses and organisations. Please contact our support team to discuss your requirements.
Question 13: How do exchanges work?
Answer: Information about exchanges is provided in our Return Policy.
Question 14: How can I track my order?
Answer: You can track your shipment using our Track Your Order page once your order has been dispatched.
Contact Information
Store Name: Harley Fashion
Company Name: HC GLOBAL GROUP LIMITED
Company Number: 78930996
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
E-Mail: support@harleyfashion.com
Contact Form: CLICK HERE
Phone: +31649228763
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 1 business day.